Customer Testimonials

Here is what our Customers are saying about us…


“Having observed lock down carefully I was concerned about letting possible infection into my home. I need not have worried. Liam & Jake wore masks and gloves and distanced at all times, always asking permission to enter different room. They were polite and as unobtrusive as possible in a job that required testing all my radiators. Quality of job was excellent & price very fair”

  • Helen K, May 2020


“Difficult times, but very clear advice on social distancing elements and – more importantly – from first enquiry to resolution it took no more than four hours. Absolutely top job.”

  • Tim W, Apr 2020


“We called Ashley at Waterworx on a Thursday and he sent Chris out the following morning. The 3 port valve kept sticking in the airing cupboard and so this was replaced. Whilst Chris was here we wanted him to service our boiler which he did. He was very friendly and courteous and cleaned up afterwards. The price quoted was very reasonable. We would definitely use them again and would have no hesitation in recommending them. A good job done!”

  • Tony G, Apr 2020


“Excellent service all round from initial enquiry to completing the job all in 24 hours. Great value to £250 cheaper than my other quotes! They do exactly what they say they will very impressed.”

  • Matk D, Mar 2020


“Really impressed by the work carried out. Really knowledgeable and nice guys. My heating system is now quiet and heats up super quick. Many thanks!”

  • Peter W, Mar 2020


“Dean was the engineer form WATERWORX, he was courteous, efficient, got on with the job and left everything clean and tidy. Keith said Dean would be here at 3pm and he was right on time. This is the second time I have used WATERWORX and I will recommend them to anyone looking for a good plumbing/ heating service.”

  • Doug S, Feb 2020


“We have used Keith & his team for several repairs large & small they have always been more than helpfull and would reccomend them. Had to call Keith again yesterday as my elderly mothers heating was down they arrived changed the central heating pump she is warm again, another happy customer.”

  • Nigel W, Jan 2020


“I had a problem with my boiler and within an hour of my phone call to Keith it was fixed.I highly recommend Keith and his team,there service is second to none and they don’t just stop there.They are more than happy to give great advice aswell which for me having dealt with other companies over the years is invaluable.Thankyou Waterworx”

  • Jason B, Dec 2019


“Another Excellent service. Engineers were very polite, removing their shoes when they arrived, friendly and explained everything. They carefully are checked my water system, identified and corrected the problems so now my hot water is back working and running correctly. Thank you for another great service!”

  • Eve C, Dec 2019


“Originally called out on a Saturday Afternoon when our boiler pilot light would not reignite. An engineer came out the same day, but unfortunately, he needed to order parts. Parts came Tuesday morning and an engineer came back out same day to install. Engineer fixed our problem within 2 hours. At all times, staff were friendly, polite and professional. The cost was extremely reasonable considering the job prospects.”

  • Chelsie C, Nov 2019


“Thank you to Waterworx for coming to our rescue this week. First time user and will certainly not be my last – prompt, polite and very professional. Already booking them in for some more work.”

  • Sarah J, Nov 2019


“Cannot fault the speedy response, help and advice from Waterworx when we needed an emergency callout, they managed to fix the issue within an hour even though we had previously had a different plumber out to look at the boiler”

  • Julie D, Oct 2019


“Someone came out straight away to look at the job. A quote was sent very quickly and they came the same day to complete the work. Many thanks.”

  • Thomas W, Sep 2019


“Thank you so much, rang this morning and was here within the hour. Really helpful, really happy with the work, definitely recommend Waterworx”

  • Katie B, Sep 2019


“Excellent service.”

  • Giuseppe M, Aug 2019


“Ashley and George arrived bright and early, looked very professional while being polite and friendly. They did a fantastic job and left the place clean and tidy. I would definitely use their services in the future and recommend them to anyone. Many thanks!”

  • Dawid K, Aug 2019


“I wouldn’t hesitate to recommend Keith and his dad. They called on a Sunday and fixed the problem with our water tank carefully and efficiently which meant we didn’t have to replace the water tank and saved us a big bill. We are very happy to recommend them and give them top marks.”

  • Sarah P, Jun 2019


“Waterworx were extremely rapid in the response to our broken boiler . The options were made very clear and once we made a decision to replace the boiler we had a quote sent to us within hours . The booking was made and an engineer was with us on the time we were told . He done a very tidy , great job of removing and replacing the boiler system and left my house spotless. I’m extremely happy with the work done and would recommend waterworx to anyone .”

  • Graeme M, Jun 2019


“I have used Keith and his team for previous jobs, so when we required a complete ensuite refit, we got Waterworx to quote amongst other companies. From the very start the approach was different. Very knowledgable and helpful, Keith advised us how to get the look we were after instead of trying to sell us extras. He showed us were to buy good quality sanitaryware, and introduced us to people who helped design the best use of space for our small ensuite. All of the trades were great hardworking and reliable people. I would happily recommend them to anyone.”

  • Peter H, Jun 2019


“The work done by this company in fitting our new range cooker and getting rid of the old one was first class, and would have no hesitation in using them again or recommending them to other people. Thanks guys, Terry and Jean”

  • Terry J, May 2019


“Fantastic service. Friendly, punctual efficient. Highly recommend.”

  • Stephanie B, May 2019


“This was the third time I have used Waterworx, each time they have been honest, professional and reliable. Everything was sorted today in a little over half an hour. A great service.”

  • Gary C, Apr 2019


“Needed a Gas pipe removed, new sink installed and radiators replaced in the house. Had a few issues and glitches that Keith dealt with very quickly, he managed to fit me in the next morning customer service and communication throughout was excellent. Even recieved a follow up text to ensure everything was running smoothly Well deserved 5 star rating. Definitely will use them in the future.”

  • Aliza A, Apr 2019


“Brilliant service from the start. Keith quickly responded to my initial query. Turned up to price the job a day later, gave me a start date and completed the work in one day. Rates were extremely competitive and work finished to a high standard. Communication throughout was excellent. Well deserved 5 star rating.”

  • Michael, Apr 2019


“Thoroughness, Quality, Customer Service. A charming polite young man. An asset to your company. Would definitely use Waterworx again”

  • Sue, March 2019


“I have used Waterworx multiple times for both small and large jobs and have always found them to be very proficient, professional and reliable. I would not hesitate to recommend them!.”

  • Emma, March 2019


“Our boiler stopped working so we called Waterworx and they came the same day and fixed the problem first time. The bill was also reasonable.”

  • Duncan, March 2019


“Waterworks Plumbing were initially recommended to us by friends and we now use them for all our plumbing needs. They are a local family run business who pride themselves on their customer service and have never let us down. They are quick to respond and always try to fit new jobs in as soon as possible. If they tell you they will be with you at a certain time, they are always prompt. Keith and his team are all professional and friendly. They get work completed quickly and to a high standard. They are always very respectful of my home and property, ensuring that they always tidy up any mess before leaving a job. They are very competitively priced for the area and I will continue to use them and to recommend to others.”

  • Nicky, March 2019


“I had waterworx in to change some radiators. Very efficient service, friendly and polite. Whilst changing the radiators the engineers noticed a couple of other minor problems with the heating and rectified them for me. Very clean and tidy. Great company would highly recommend them”

  • Liam, March 2019


“Thoroughness, Quality, Customer Service. A charming polite young man. An asset to your company. Would definitely use Waterworx again”

  • Sue, March 2019


“These are great used a number of times different jobs.. they turn up when they say. Keith is great deal with nothing too much trouble.. keep up the good work.”

  • Michael, February 2019


“Googled Waterworx (W) a year ago since plumbers that came around to look@our broken central heating claimed we needed power flush & offered appointment after Christmas.By then we’re 3 weeks w/o heating! We took risk with W. They didn’t disappoint. They identified that previous plumber fitted a pump combining parts from 2 different pumps which caused heating to stop working! Fitting the right pump solved the issue- no power flush was needed! Then Keith suggested changing our open system to closed one.We wish we got this advise years ago as it’s more efficient! We’ve used W 3x so far. They’re our 1st porter call.Last job was changing ball valve (our overflow pipe leaked) & on our request they serviced boiler @the same time instead us waiting till Jan when the service was due.Keith’s response to call was quick; he organized Liam & colleague to come out same day.They’re professional, friendly, tidy, reasonable priced & give advice @no extra cost. Very happy with Waterworx. Highly recommend”

  • OG, December 2018


“Keith and his team provided, as usual, superb service. Wish all tradesmen were like you. They arrive when they say, do the job, leave our home clean and tidy. Cannot recommend them highly enough”

  • Jayne, December 2018


“Plumbing emergency at 5pm and after calling a couple non trust-a-trader plumbers who were useless, Keith at Waterworx was excellent and listened to our issue and arranged an emergency call out with Avez who fixed our issue quickly and efficiently. Would recommend this plumber completely.”

  • Euan, November 2018


“Friendly, polite, professional. Easy to communicate with, able to identify the problem and work required to fix. Work booked in quickly. Arrived on time. Worked efficiently and quickly. Rates for work are good. No issues or concerns. Highly recommended.”

  • Andrew, November 2018


“Fast to respond work was done well. Fixed the issue and checked after the job was complete to make sure everything was fine and working. Will be keeping his number for future problems.”

  • Matt, October 2018


“Found this company on trust a trader when I needed a plumber quick. Keith and his team completed a number of different plumbing jobs at my home. I am very happy with the standard of work. The guys were very polite and punctual. Even when there was a small problem they attended and put things right quickly, and did other work at no extra cost. I am happy to recommend the company to anyone.”

  • Peter, October 2018


“Waterworx have been an done a few jobs for us and I recommend them highly. The work I had done today was so good from start to finish. I spoke to Keith this morning about a job that needed immediate attention. By lunchtime Dean was at my home and did a truly fantastic job, it was not an easy job, in a small space and needed water to be turned off and radiators bled but he was marvellous. I have always found Keith and all the team at Waterworx to offer excellent service to their customers.”

  • Neil, July 2018


“I have had two jobs done by Keith and the team at Waterworx. They are so professional. They came on both occasions the day I called and assessed the work and then followed up with the work being completed soon after. The team are so friendly, knowledgeable and do a very good job. Thank you.

  • Jack, July 2018


“We had a leaking power shower controller buried within the stud work wall between the bathroom and landing which each time you had a shower water leaked out and down the pipe into the floor space the kitchen and leaked out of the downlighter we contacted waterworx and they attended the very next morning as arranged got straight on with job in hand removed shoes to walk through our property made sure prior to access hole in trap door to ensure the controller was 100 0/0 the problem took photos of damaged part of shower controller sent them directly over to his supplier in st Ives which they ordered that day and part arrived the next day so arranged to come back to fit the new part test shower thoroughly all left in good working order the plumber who attended was called ALli very polite and through Also hovered up carpet on completion couldn’t fault the service will definitely recommend the company for you plumbing works without any hesitation “

  • Stephen, July 2018


“Very friendly and professional plumbers fitted my gas cooker for a very reasonable price, would highly recommend them”

  • Annie, June 2018


“So impressed with the service we received today, fast, efficient & very helpful. After being left without any hot water or heating for two weeks by our gas supplier, we were getting desperate. One phone call later, Dean came out the following day & repaired our boiler all within 24 hours. So glad I made that call. Thank you so much for helping us out”

  • Joanne, April 2018


“I can’t praise this company enough. They came and did my bathroom after another local plumber let me down at the last minute. Keith came round to quote and his guys started the job a few weeks later. The installers/plumbers were tidy, polite, friendly, trustworthy – just what we wanted. The job they did was top notch too, Keith has got some good guys there and I would happily have them back at any time.”

  • William, March 2018


“Had an issue with my boiler at the start of the week and found the details on trust a trader. After reading the reviews I booked a visit for today. The chap arrived early ( yes indeed a tradesman who is better than punctual ) and within the hour the part was fitted and tested. The plumber was a friendly and professional guy and did an excellent job. Would definitely recommend and be using for all my needs in the future.”

  • Sid, March 2018


“We had a leaking valve on our hot water system, which stopped when I turned the hot water off so flooding wasn’t a problem but obviously I needed it sorting. I found Waterworx on Trustatrader and read some very good reviews. I am however naturally paranoid and sceptical when dealing with any trade and was steeling myself for difficulties when I phoned them up. I couldn’t have been more wrong! they asked me to text them a picture of the leaking part. They turned up happy and friendly first thing the following morning with the correct part, agreed a reasonable price, fitted it, and left. Quick, clean and simple as that. Overall, extremely happy with both Waterworx and Trustatrader and will definitely use both in the future.”

  • Alex, February 2017


“Waterworx recently fitted a new boiler for us at extremely short notice after our old boiler failed. February is not a good time to have no hot water or heating especially with young children and Keith and the team were extremely sympathetic and fitted us in the same week. The installer, Awais was very professional and worked extremely hard to get the boiler fitted as quick as possible and now we are enjoying an extremely toasty and warm house again. Many thanks to all the team at Waterworx”

  • Steve, February 2017


“We came home from Christmas holiday away to find we only had heat in part of the house. I called on Friday morning. They came out at 2 and we were back and warm by 3:15. Quick service at a reasonable price.”

  • Karolee, December 2016


“Phoned late Sunday about leaking boiler tank. Answered immediately and came out to fix it the following day. Brought required parts based on our description of problem. Sorted within 10/15mins. Excellent service!”

  • Alison, November 2016


Head on over to Trust-A-Trader to read more of our reviews